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If your display suffered an impact and the glass or the E-Ink are broken it , what we can offer depends on where you are located.
If you are located in Switzerland, we propose a flat rate repair for 150 CHF
If you are located in EU or other countries we propose a exchange of the device for 399 CHF, we’ll also provide a return label for the defect device for recycling so we can recycle it at our site
If you are interested, please contact support@roomz.io providing the following information's-, for shipments outside of Switzerland make sure to remove the battery and keep it at your site
ROOMZ serial number
Problem description (+ photos)
Customer (Pick up) address
Customer Return address
Customer name (first and last)
Customer phone number and email
Dimensions of the package (h x l x L)
Weight of the package
Pick up availabilities