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If you followed the mentioned steps and still face an issue, feel free to contact us under support@roomz.io or book a short meeting Support Meeting - 15min
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Status grey / Battery 0V / last seen date 01.01.1970 in portal
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Ghost-Meetings are not released
The sensor receives his “Action Plan” once per day on its "action plan" once a day at midnight. If the meeting was created before beforehand, the function will workworks. If the meeting was created during the day, the sensor will not have info has no information about it and the function will does not work. Conclusion: The function only works just for meetings created till before midnight. Should If you still have the same error, follow these steps:
Check the health status of the sensor, if its not green, follow Check continue with https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611352580/Sensor#Status-grey-%2F-Battery-0V-%2F-last-seen-date-01.01.1970-in-portal
Control if the sensor is associated to the right Room Link the devices
Check in the Room option set if the function “Auto-Release” is enabled
Check in the https://roomzio.atlassian.net/wiki/spaces/SUP/pages/391839745/Basic#Workspace-reservation (Analytics) if there was a movement in the Room at that time, who disabled the function for that meeting
Check the position of the sensor, do a Detection check
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