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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
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I have a red Firmware update symbol in the device list
If you have the following view on the device list, the ROOMZ server was not able to install the firmware update 3 times. To solve this issue, please contact our support team
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How to get the SN / MAC of a device
In this page, we’ll explain to you the different methods how to get the serial numbers or mac addresses of your ROOMZ devices.
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