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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
I have a red Firmware update symbol in the device list
If you have the following view on the device list, the ROOMZ server was not able to install the firmware update 3 times. To solve this issue, please contact our support team
How to get the SN / MAC of a device
In this page, we’ll explain to you the different methods how to get the serial numbers or mac addresses of your ROOMZ devices.
How to get the serial number or mac address for one device in the ROOMZ portal
Export the serial numbers and mac addresses to an .csv sheet in the ROOMZ portal
Now you can edit the Serial number and the MAC addresses as you wish.