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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
I have a red Firmware update symbol in the device list
If you have the following view on the device list, the ROOMZ server was not able to install the firmware update 3 times. To solve this issue, please contact our support team
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How to get the SN / MAC of a device
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Now you can edit the Serial number and the MAC addresses as you wish.
Export a list of all devices
Navigate to Setup > Devices > Export to CSV
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You’ll get a csv file with the data of the devices
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