myROOMZ (TS)
- Marcel Peschka
Content
If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
We have several domains, only users from one domain can log in.
Send us a message, with all your domains, to: support@roomz.io and we will add them
Login is not working
You get rejected when trying to login to myROOMZ. Try the following steps:
Make sure you try to login over this URL my.roomz.io
If its your first time to login, you have to sign-up first in order to connect
Control your login method, mostly Microsoft Self Sign Up with your corporate e-mail is used. If you use your private computer / phone, you might be automatically logged with your private address. In this case you need to logout first over your internet browser (Microsoft or Google)
Your administrator might not have setup the self-sign-up (SSO), so he has to invite you as a user in the Roomz Portal (admin access)
Your administrator might not have setup the Microsoft, Google or Roomz connector. Please contact him to know which connector to use
I can not book a meeting room
This is correct. When you arrange a meeting, booking a meeting room is not usually the first step. Meeting rooms should be reserved via your existing calendar booking system (Outlook / google / Etc.)
The Process for making a booking is :
who is invited -> add participants
when are the people free (find a suitable date)
specify the subject so people know what the meeting is about
agenda - possibly with inserts or attachments
add teams or zoom link
and only then, find a suitable room
If myROOMZ controlled the meeting room booking part, the user would need to book the meeting room without completing steps 1 to 5, making it far more complicated.
It is also important to mention that many booking systems have a "Room Finder" that can help with the room search.
Nevertheless, the overview of all meeting rooms in myROOMZ is dynamic, showing the real time booking status of all locations (flight board and/or digital floor plan). Users can easily see which meeting rooms are currently available and simply make an instant booking on a room display. In this way, the vacant meeting rooms can be better utilised in an ad-hoc manner (The meeting room becomes a huddle or collaboration space).
Error message “A corporate account is required to access myROOMZ”
If you log in with any account, and you get the following error message, please check the following steps:
Are you logged in with the account of the company or with a private account? If you are logged in with a private account, (often happen on a smartphone) go to your browser and logout. (Microsoft or Google) Now you can go back to the myROOMZ Web or mobile and re-login
Is your company using myROOMZ (Desk booking or parking space reservation)? If so, ask your colleague if they are able to login. If your looking for the ROOMZ Portal, use the following URL https://portal.roomz.io/
Follow the steps under myROOMZ (TS) | Login is not working
Circle loop unable to login
We’ve had this issue before, if you are on a iPhone please make sure you have “auto time” enabled in your settings, it could be that this is causing the problem. If you are on a Android make sure the date and time are correct manual/automatic.
