If you followed the mentioned steps and still face the same issue, feel free to contact us under support@roomz.io or book a short meeting Support Meeting - 15min
Not refreshing / showing old information
Our displays are refreshing the information's shown according to the polling interval set in the portal (15min, 30min, 1h, 2h). As example if you have 1h (recommended) and you create a new meeting in your calendar, it will take a maximum of 1h till it will be shown on the display.
Should you notice that the refresh isn’t working as it should, you can try the following steps.
Try if a manual refresh over the buttons “View” + “Refresh” works
Check the health (connectivity, battery) of the display in the portal
If your display is offline, try to reconnect it with your WiFi, 5 - Connection to the Wi-Fi
If your display shows a low battery, check if its still covered by warranty (mostly 2 years from registration date), if yes Request a RMA with ROOMZ support. If no contact your reseller to order a new battery
Connect the display with ROOMZ Tools and check the terminal for more information's ROOMZTools
If the health is all fine, please contact support@roomz.io
Agenda of room is not available
This error is due to a connection problem between the ROOMZ server and your booking system. Please check the error message in the portal under “booking system” and follow the guide Bookingsystem
Pixel / Bars
If your display shows pixel or bars its possible that its just a software or battery issue. Please try the steps under https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611188763/Display#Not-refreshing-%2F-showing-old-information
Glass / E-Ink broken
If your display suffered an impact and the glass or the E-Ink are broken, what we can offer depends on where you are located.
If you are located in Switzerland, we propose a flat rate repair for 150 CHF
If you are located in EU or other countries we propose a exchange of the device for 399 CHF, we’ll also provide a return label for the defect device so we can recycle it at our site
If you are interested, please contact support@roomz.io providing the following information's, for shipments outside of Switzerland make sure to remove the battery and keep it at your site
ROOMZ serial number
Problem description (+ photos)
Customer (Pick up) address
Customer Return address
Customer name (first and last)
Customer phone number and email
Dimensions of the package (h x l x L)
Weight of the package
Pick up availabilities