If your ROOMZ Device is facing an issue, you can request a RMA by doing the following.
Go to http://portal.roomz.io , on Setup - Devices
Find the device by using its friendly name or serial number, and click on the 3 dots
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The option "Request a Return Merchandise Authorization (RMA)" will appear
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You will be routed to our RMA page. Fill in all the necessary information and click "Send RMA"
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We will contact you by email as quickly as possible in order to help you with your device, or give you instruction about where to send it back