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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
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Our devices need the default server certificate to be able to access our server https://api.roomz.io
Just change in case of OnPrem infrastructure to access server
Put default cert for download.
If you have a ROOMZ-OnPremise server you can change the certificate to your own so that our devices can access the server (https://api.roomz.yourdomain).
If you need to rewrite the default certificate, you are able to download it under following link:
https://roomziodevops.blob.core.windows.net/public/roomz_root_ca.cer