This example shows a ROOM Sensor, but the steps are the same for DESK and HUDDLE versions.
We recommend checking before installation of the backplate if the positioning if the sensor is correct, and if all wished area are covered and well detected.
Scan the "magnet area" of the sensor with a magnet, or switch the device off and on again. The LED should blink green on both leds, then the left led shall blink red, orange or green to show the battery status. (This sequence is valid for the devices with the latest Firmware version. Versions are updated regularly on the Cloud Server. If you have an On-Prem Server and this sequence isn't the same, get in touch with us for a firmware update).
During approximately 1 minute, the LED will then blink red, according to the movements detected. Move normally in the area, and check if the movements are correctly detected. Adjust the position of the device accordingly if some areas are not covered correctly.
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The LED will stop blinking after a few minutes even if there is movement in the room or at the desk. This is a normal behavior and the movements are still detected. The level of battery and connection status is available at any time on the Dashboard.
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In order to check the detection of the DESK Sensor, you can put your Smartphone on the floor in selfie mode. The front camera will help you check that the LED is blinking correctly, without breaking your back after installation |
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What the colors at the beginning does it mean?
Keep your sensor with lens detector down (ROOMZ logo at the top right) and turn “on” the sensor.
First, both LEDs should blink green → The sensor is starting
In a second time the left LED shows the battery status → Green (good) , orange (2-3 months autonomy maximum) or red (needs to be changed)
Then the red LED shows the connection status → Green (good) , orange (connection to the server failed) or red (connection to the AP failed)
For the next 3 minutes, the LEDs will show if the sensor detects presence or not (you can do the test below).
How to check if me sensor detect presence ?
If a Sensor (Desk, Huddle or Room) always shows as busy, you can do the “box-test”. With this test, you will see if the sensor or the environment of the sensor is the problem.
Remove the sensor and switch it off, after one minute switch the sensor on again, or reset it with a magnet. After a few seconds, the sensor will enter “detection check mode” and show you via the LED if it detects movements. If the sensor is green no movements are detected, if the light is red movements are detected.
For the “Box-Test” put the sensor in the “detection check mode” and place it in a small box:
If there are no movements, the LED should be green:
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If you now put your hand in the box, the LED should switch to red:
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If the LED is already red, without movements in or above the box, the sensor may could be broken. If so, open an RMA over the Portal.