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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
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The lifespan of our product batteries typically ranges between 2 to and 4 years, contingent upon usage patterns.
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Battery status indicators can be found under "System Health" or on the device itself under "Health":
Green indicates a healthy battery
Orange signifies a low battery, but the device remains operational with no immediate action required
Red indicates a critically low battery requiring replacement
In the event of a red status, the designated technical contact email (you can adjust these in the Global Settings → Technical contact information) will receive a notification prompting battery replacement.
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