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If you are interested, please Request a RMA
Not refreshing in time, showing “Free” status instead of “Reserved”
There are two known scenarios that can cause this problem.
Our server prepares the new image for the display 5 min. before the change is supposed to happen. If there is a space between meetings and the next one is just starting after a couple of minutes it can cause the problem that the server prepares multiple pictures (Free + Reserved) and is confused which one has to send to the display. If you have multiple meetings without a space between them, everything will be fine because the server just need to prepare one image. (only Reserved new meeting info)
Meeting 1 09:45 > 10:00h
Meeting 2 10:05 > 10:30h
In very rare cases, there can be a server overload where too many displays are trying to get an image in the same second. In that case, the display should try to connect again after a couple of minutes and get the image.
Showing parts of old image / Ghosting
It’s a known issue, the cause depends on several factors such as temperature, image sequence and duration of the e-ink refresh. It shouldn’t occur often, but in some cases especially with older display generations it can happen. If you’re experiencing the problem, please ROOMZ Support to check for the latest firmware version.
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Image blurred or not complete
If your display look like one of the following images its most likely that the battery is low. Please try changing the battery for a new one.
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