If a Sensor (Desk, Huddle or Room) is showing always shows as busy, you can do the “box-test”. With this test, you are able to will see if the sensor or the enviroment environment of the sensor is the problem.
Take Remove the sensor away and switch ofit off, after one minute you can switch the sensor on again, or reset it with a magnet. After a few seconds, the sensor is going in to a will enter “detection check mode” and show you with via the LED if he detecs movementsit detects movements. If the sensor is green no movements are detected, if the light is red movements are detectetdetected.
For the “Box-Test” put the sensor in the “detection check mode” and bring him place it in a small box:
If there are no movements, the LED should be green:
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If you now put your hand in the box, the LED should switch to red:
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If the LED is already red, without movements in or above the box, the sensor may could be broken. If so, open an RMA over the Portal.
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