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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
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If you notice that your devices are not connected anymore (connection status red in ROOMZ portal or not working like they should), follow the following steps:
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For the sensor: https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611352580/Sensor#Status-red-%2F-not-connected
Other Network Issues
Check submenu articles