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Sensor

Sensor

Content

If you followed the mentioned steps and still face the same issue, feel free to contact us under https://roomzio.atlassian.net/wiki/spaces/SUP/pages/282492929

Status red / not connected

Should you notice that the sensor shows a red connection status in the portal or isn’t working as it should, you can try the following steps.

  1. Make sure the sensor is turned on https://roomzio.atlassian.net/wiki/spaces/SUP/pages/283049985

  2. Check the health (connectivity, battery) of the sensor in the portal

    1. If your sensor is offline, try to reconnect it to your WiFi https://roomzio.atlassian.net/wiki/spaces/SUP/pages/281215029

    2. If your sensor shows a low battery, check if it's still covered by warranty (mostly 2 years from registration date), and if yes, write to ROOMZ support. If no, contact your reseller to order a new battery

  3. Connect the sensor with ROOMZ Tools and check the terminal for more information's https://roomzio.atlassian.net/wiki/spaces/SUP/pages/283017245

Status grey / Battery 0V / last seen date 01.01.1970 in portal

If you forgot to switch on the sensor during the initial configuration, this error occurs. Please follow the steps below:

  1. Open the sensor housing and turn the On/Off switch to “On” https://roomzio.atlassian.net/wiki/spaces/SUP/pages/283049985

  2. Check on the ROOMZ Portal if the sensor is now connecting (connectivity green)

    1. If not, rewrite the network configuration on the device https://roomzio.atlassian.net/wiki/spaces/SUP/pages/281215029

  3. Connect to https://roomzio.atlassian.net/wiki/spaces/SUP/pages/283017245 and open the terminal for troubleshooting

Ghost-Meetings are not released (auto release)

The sensor receives its "action plan" with the last polling interval. If the meeting was created beforehand, the feature works. If the meeting was created after the last polling, the sensor has no information about it, and the feature does not work. E.g., when the polling interval is set to 2 hours, only the meetings created more than 2 hours before the meeting start will be known and will get released.

If you checked that but are still facing an error, follow these steps:

  1. Check under https://roomzio.atlassian.net/wiki/spaces/SUP/pages/423264257 if the function “Auto-Release” is enabled

  2. Check if the sensor is associated with the right Room https://roomzio.atlassian.net/wiki/spaces/SUP/pages/399605770

  3. Check the health status of the sensor; if it's not green, continue with https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611352580/Sensor#Status-grey-%2F-Battery-0V-%2F-last-seen-date-01.01.1970-in-portal

  4. Check in the https://roomzio.atlassian.net/wiki/spaces/SUP/pages/391839745/Basic#Workspace-reservation (Analytics) if there was a movement in the Room at that time, who disabled the function for that meeting

  5. Check the position of the sensor, do a https://roomzio.atlassian.net/wiki/spaces/SUP/pages/282689574

Data is not shown in Analytics

  1. Check the health status of the sensor; if it's not green, continue with https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611352580/Sensor#Status-grey-%2F-Battery-0V-%2F-last-seen-date-01.01.1970-in-portal

  2. Control if the sensor is associated with the right Room https://roomzio.atlassian.net/wiki/spaces/SUP/pages/399605770

Battery consumption too high

  1. Contact ROOMZ Support to analyze the situation and get more information