Sensor
Content
If you followed the mentioned steps and still face the same issue, feel free to contact us under https://roomzio.atlassian.net/wiki/spaces/SUP/pages/282492929
Status red / not connected
Should you notice that the sensor shows connection status red in the portal or isn’t working anymore as it should, you can try the following steps.
Make sure the sensor is turned on https://roomzio.atlassian.net/wiki/spaces/SUP/pages/283049985
Check the health (connectivity, battery) of the sensor in the portal
If your sensor is offline, try to reconnect it with your WiFi https://roomzio.atlassian.net/wiki/spaces/SUP/pages/281215029
If your sensor shows a low battery, check if its still covered by warranty (mostly 2 years from registration date), if yes with ROOMZ support. If no contact your reseller to order a new battery
Connect the sensor with ROOMZ Tools and check the terminal for more information's
Status grey / Battery 0V / last seen date 01.01.1970 in portal
If you forgot to switch on the sensor during the initial configuration, this error occurs. Please follow the steps below:
Open the sensor housing and turn the On/Off switch to “On”
Check on ROOMZ Portal if the sensor is now connecting (connectivity green)
If not rewrite the network configuration on the device
Connect to and open the terminal for troubleshooting
Ghost-Meetings are not released (auto-release)
The sensor receives its "action plan" once a day at midnight. If the meeting was created beforehand, the function works. If the meeting was created during the day, the sensor has no information about it and the function does not work. The meeting will not be cancelled, it will be shorted to the duration set in the Conclusion: The function only works for meetings created before midnight. If you still have the same error, follow these steps:
Check in the if the function “Auto-Release” is enabled
Control if the sensor is associated to the right Room
Check the health status of the sensor, if its not green, continue with
Check in the (Analytics) if there was a movement in the Room at that time, who disabled the function for that meeting
Check the position of the sensor, do a
Data is not shown in Analytics
Check the health status of the sensor, if its not green, continue with
Control if the sensor is associated to the right Room
Battery consumption too high
Contact ROOMZ Support to analyze the situation and get more information