Content:

I cannot book a meeting room in myROOMZ.

This is correct because the reason is that room booking is never a priority. Rooms should be reserved via a booking system (Outlook / Google / etc.). Process for a booking:

1. who is in -> add participants

2. when are the people free (find a suitable date)

3. specify subject so people know what it is about

4. agenda - possibly with inserts

5. add teams or zoom link

6. and only then find a suitable room

If myROOMZ did it, the user would have to do without steps 1 to 5 and would just shake his head.

It is also important to mention that many booking systems have a "Room Finder" that can help with the room search.

Nevertheless, the overview of all rooms in myROOMZ is very exciting at that moment (flight board and/or digital floor plan). The employee sees where a room is now free, runs there and makes an instant book on a display. In this way, the unused meeting rooms can be better utilised (room becomes a huddle).

Error message “A corporate account is required to access myROOMZ.

If you log in with any account, and you get the following error message, please check the following steps:

• Are you logged in with the account of the company or with a private account?

  • If you are logged in with a private account, (often happen on a smartphone) go to your browser and log you out. (Microsoft side or Google side) Now you can go back to the myROOMZ Web or mobile and re-login

• Is your company using myROOMZ (Desk booking or parking space reservation)?

  • If so, ask your colleague if they are able to log in.

  • If your looking for the ROOMZ Portal, use the following URL: https://portal.roomz.io/

We use Single sign on (SSO) and would like to have a direct link to log in to myROOMZ

• To skip the first login page and come direct to the login page of your SSO provider, you can use the following link:

  • For Microsoft https://my.roomz.io/?provider=Microsoft

  • For Google: https://my.roomz.io/?provider=Google

We would like to know what privileges are required for SSO with Microsoft?

We have several domains, only users from one domain can log in.

• Send us a message, with all your domains, to: support@roomz.io and we will add them.

How to log-in?

• To log-in, you can open my.roomz.io and choose to sign in with Microsft, Google or a specific Roomz Connector

• If it is your first time on myRoomz, please go to “Create a new account”. You will be able to sign up via the connector setup by your Roomz administrators (In your organisation).

I can not connect

• Please, be sure you are using your company email addresses to connect. If you are using your private computer / phone, you might be logged with your private address. If it is the case, you first need to log-out directly from your broswer (Microsoft or Google).

• As mentioned above, if it is your first time, you have to sign-up first in order to connect.

• Your administrator might not have set up the Microsoft, Google or Roomz connector. Please contact her/him to know which connector you are allowed to use.

• Your administrator might not have set up the self-sign-up and he has to create your user in the Roomz Portal.