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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact

Not refreshing / showing old information

Our displays are refreshing the information's shown according to the polling interval set in the portal (15min, 30min, 1h, 2h). As example if you have 1h (recommended) and you create a new meeting in your calendar, it will take a maximum of 1h till it will be shown on the display.

Should you notice that the refresh isn’t working as it should, you can try the following steps.

  1. Try if a manual refresh over the buttons “View” + “Refresh” works

  2. Check the health (connectivity, battery) of the display in the portal

    1. If your display is offline, try to reconnect it with your WiFi, 5 - Connection to the Wi-Fi

    2. If your display shows a low battery, check if its still covered by warranty (mostly 2 years from registration date), if yes Request a RMA with ROOMZ support. If no contact your reseller to order a new battery

  3. Connect the display with ROOMZ Tools and check the terminal for more information's ROOMZTools

  4. If the health is all fine, please contact support@roomz.io

Agenda of room is not available

This error is due to a connection problem between the ROOMZ server and your booking system. Please check the error message in the portal under “booking system” and follow the guide Bookingsystem

Pixel / Bars

If your display shows pixel or bars its possible that its just a software or battery issue. Please try the steps under https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611188763/Display#Not-refreshing-%2F-showing-old-information

Glass / E-Ink broken

If your display suffered an impact and the glass or the E-Ink is broken. In Switzerland we can offer a flat price repair, for locations outside of Switzerland we can just offer an exchange.

If you are interested, please contact support@roomz.io providing the following information's.

  • ROOMZ serial number

  • Problem description (+ photos)

  • Customer (Pick up) address

  • Customer Return address

  • Customer name (first and last)

  • Customer phone number and email

  • Dimensions of the package (h x l x L)

  • Weight of the package

  • Pick up availabilities

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