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Status
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grey / Battery 0V / last seen date 01.01.1970 in portal
If you forgot to switch on the sensor during the initial configuration, this error occurs. Please follow the steps below:
Open the sensor housing and turn the On/Off switch to “On” Switching on
Check on ROOMZ Portal if the sensor is now connecting (connectivity green)
If not rewrite the network configuration on the device 5 - Connection to the Wi-Fi
Connect to ROOMZTools and open the terminal for troubleshooting
Ghost-Meetings are not released
The sensor receives his “Action Plan” once per day on midnight. If the meeting was created before the function will work. If the meeting was created during the day the sensor will not have info about it and the function will not work. Conclusion: The function works just for meetings created till midnight. Should you still have the same error follow these steps:
Check the health status of the sensor, if not green, follow
Check if the sensor is associated to the right Room Link the devices
Check in the Room option set if the function “Auto-Release” is enabled
Check in the https://roomzio.atlassian.net/wiki/spaces/SUP/pages/391839745/Basic#Workspace-reservation (Analytics) if there was a movement in the Room, who disabled the function for that meeting
Check the position of the sensor, do a Detection check
Data is not shown in Analytics
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