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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact

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Status red / not connected

Should you notice that the sensor shows connection status red in the portal or isn’t working anymore as it should, you can try the following steps.

1. Make sure the sensor is turned on Switching on

2. Check the health (connectivity, battery) of the sensor in the portal

   1. If your sensor is offline, try to reconnect it with your WiFi 5 - Connection to the Wi-Fi

   2. If your sensor shows a low battery, check if its still covered by warranty (mostly 2 years from registration date), if yes Request a RMA with ROOMZ support. If no contact your reseller to order a new battery

3. Connect the sensor with ROOMZ Tools and check the terminal for more information's ROOMZTools

Status grey / Battery 0V / last seen date 01.01.1970 in portal

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