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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
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Make sure the sensor is turned on Switching on
Check the health (connectivity, battery) of the sensor in the portal
If your sensor is offline, try to reconnect it with your WiFi 5 - Connection to the Wi-Fi
If your sensor shows a low battery, check if its still covered by warranty (mostly 2 years from registration date), if yes Request a RMA with ROOMZ support. If no contact your reseller to order a new battery
Connect the sensor with ROOMZ Tools and check the terminal for more information's ROOMZTools
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Open the sensor housing and turn the On/Off switch to “On” Switching on
Check on ROOMZ Portal if the sensor is now connecting (connectivity green)
If not rewrite the network configuration on the device 5 - Connection to the Wi-Fi
Connect to ROOMZTools and open the terminal for troubleshooting
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Battery consumption too high
Contact ROOMZ Support for logsto analyze the situation and get more information