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If you followed the mentioned steps and still face the same issue, feel free to contact us under Contact
ROOMZ Devices Network Connection
If you notice that your devices are not connected anymore (connection status red in ROOMZ portal or not working like they should), follow the following steps:
For the display: https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611188763/Display#Not-refreshing-%2F-showing-old-information
For the sensor: https://roomzio.atlassian.net/wiki/spaces/SUP/pages/611352580/Sensor#Status-red-%2F-not-connected
Other Network Issues
Check submenu articles