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Export logs

Export logs

Owned by Christoph Witzemann
May 03, 2024
1 min read

If the support asks you to extract the logs from ROOMZ TOOLs you can follow this guideline:

  1. Download and install ROOMZ Tools

  2. Connect the device via micro-USB Cable

  3. Navigate to Troubleshooting -> Terminal

  4. Click on Open

  5. After the terminal ends, you can navigate on the top right to Menu and then open log folder

    image-20240503-122008.png

     

  6. Zip all files in the folder and send the .zip file to support@roomz.io